Creating your Service Advantage through Effective Service Communication

Being able to ‘read’ your customer and being proactive to their needs will certainly give you a service advantage against your competitors. The Directive Communication Psychology provides an application for individuals to realize the way they process information and the way customers process and communicate information. This method is effective when applied in service teams with a mission to deliver extraordinary customer service.

• Understand and evaluate customers under any situation
• Strengthens the connection between the service provider and the customer
• Provides employees with tips and techniques when interacting with customers through all methods of communication creating a consistent service standard for the business
• Sharpen Perceptions among service providers and customers to meet expectations.
• Listening with Significance to avoid conflict
• Speaking with Authority at a given situation
• Putting your Postures to your advantage when managing customers

• The Various Communication Process
• Your Customer Service Language
• Understanding Service Perceptions and Associations
• Communicating within your Circle of Tolerance
• Service Communication through the process of Color Brain
• Service Communicating through Postures

This program is designed to help staff enhance their ability to communicate effectively with customers and team members.