An understanding of the Directive Communication (DC) psychology will lead your employees to a better understanding of their individual values, emotional drivers and behavior and its congruency to your organisation and ultimately your customers. The Customer Service programs will expose your employees to DC Service applications among others to improve delivery of customer service, communications with customers, resolutions to challenges, empowerment of service team etc. Your employees’ discovery of service through the DC methodology will lead to a self self-supporting, self-inspiring service cultures through the people across organisation.

The programs are guaranteed to revolutionize your employees’ attitude and approach to Customers Service going forward. Our programs can also be customized to address the different levels of employees in the organization.

Our Programs

• The makings of the NEXT Customer Service Champ!
• Service Recovery is an Investment
• Service Leadership Agenda
• Creating your Service Advantage through Effective Service Communication
• Creating Service Cultures to make Service AUTOMATIC
• Breakaway from the Competition ~ promote high performance service teams
• Building Best in Class Service Skills
• The Critical Success Factors to Service Excellence

Our Evaluation Tools

• Pre and post survey, on initiatives taken for consultancy engagements
• Post assessments after each training
• Feedback via emails
• Interviews
• Mystery
• Shopper
• Mystery
• Caller

• CBC Cards
• CBCI
• Colored Glasses
• The Color Business Games
• Choudhary Mind Maze
• World of Work Maps
• Environmental Dolls
• Individual and Group Exercises
• Role Play